Making Customer Satisfaction Our Top Priority:
At Yoki Tackle, we are committed to providing the highest quality customer service. We honor all terms and conditions stated on our website and strive to ensure that your shopping experience is hassle-free and enjoyable. If you experience any issue with your purchase, we will do our best to resolve it in a fair and timely manner.
Order Cancellation Fees:
For orders canceled due to buyer circumstances, refunds or changes requested more than 12 hours after the order is placed may be subject to a 5% cancellation fee. This is because PayPal and credit card payment providers may not refund the payment processing fees charged to us when a transaction is refunded. If the cancellation request is made within 12 hours, no cancellation fee will be charged.
Refund Amount in Your Currency:
All orders are processed in US Dollars. Due to exchange rate fluctuations, the amount you receive in your local currency may differ from the amount originally charged in your local currency.
Return Policy:
We do not accept returns or exchanges for customer-related reasons, such as change of mind, ordering the wrong item, or improper use.
If an item arrives damaged, defective, or has been damaged during shipping, please contact us within 72 hours of delivery whenever reasonably possible so that we can promptly investigate the issue. Please include clear photos of the item, the damaged or defective area(s), and the packaging, together with a brief description of the issue.
If you believe that an item had a defect or damage at the time of delivery, please contact us as soon as possible after discovering the issue. We may request photographs, packaging information, or other reasonable evidence necessary to determine the condition of the item at the time of delivery.
If we determine that the item was damaged during shipping or was defective at the time of delivery, we will provide a prepaid return shipping label when a return is required. Once the return is completed and the item is received, a full refund will be issued.
Return Conditions:
Items sold in "Brand New" condition must be returned in their original new condition. Items showing damage, scratches, wear, signs of use, modification, or other deterioration that occurred after delivery may not be accepted for return or may be subject to a reduction in the refund amount based on the actual loss in value. All original product packaging, manuals, tags, accessories, and other included items must also be returned.
For items returned to Japan, if the returned item has damage, scratches, signs of use, or missing packaging, manuals, tags, accessories, or other included items that were not present at the time of delivery, a depreciation deduction may be applied based on the actual condition and loss in value of the returned item.
